The Quote Request workflow begins with the Customer raising a Quote Request to their Service Provider. The Service Provider then raises a Quote Request to its favoured Suppliers to get the best possible deal for the Customer. The Suppliers respond with Quotes and the Service Provider sends the best value Quote to the Customer. If the Customer is happy, they place an order for the quoted item(s).
The following sections cover all the steps in the Quote Request workflow:
- Customer raises Quote Request to Service Provider
- Service Provider raises Quote Request for Customer
- Service Provider selects Suppliers
- Service Provider sends a Quote Request to Suppliers
- Supplier responds to Quote Request from Service Provider
- Service Provider sends Quote to Customer
- Customer places order for Quoted item
- Service Provider approves Order