Support Performance
| Severity | Target SLA Resolution | Performance (Last 3 months) | Performance (Last 12 Months) | Feb 20 | Mar 20 | Apr 20 | Jun 20 | July 20 | Aug 20 | Sept 20 | Oct 20 | Nov 20 | Dec 20 | Jan 21 |
| Critical | 8 hours | 100% | 100% |  | | | | | | | | | | |
| High | 24 hours | 100% | 100% | | | | | | | | | | | |
| Comments | Excludes Beta releases
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