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SeverityTarget SLA ResolutionPerformance (Last 3 months)Performance (Last 12 Months)Oct 18Nov 18Dec 18Jan 19Feb 19Mar 19Apr 19May 19Jun 19Jul 19Aug 19Sept 19
Critical 8 hours100%100%
High24 hours100%100%
Comments

 Excludes Beta releases

10/04/2018 - 1 Critical Incident - Resolved within 2h28min

24/06/2018 23:00 - System downtime


  

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