Severity | Target SLA Resolution | Performance (Last 3 months) | Performance (Last 12 Months) | Jul 19 | Aug 19 | Sept 19 | Oct 19 | Nov 19 | Dec 19 | Jan 20 | Feb 20 | Mar 20 | Apr 20 | Jun 20 |
Critical | 8 hours | 100% | 100% | |||||||||||
High | 24 hours | 100% | 100% | |||||||||||
Comments | Excludes Beta releases
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General
Content
Integrations