| Severity | Target SLA Resolution | Performance (Last 3 months) | Performance (Last 12 Months) | Oct 18 | Nov 18 | Dec 18 | Jan 19 | Feb 19Mar 19 | Apr 19 | May 19 | Jun 19 | Jul 19 | Aug 19 | Sept 19 | Oct 19 | Nov 19 | Dec 19 | Jan 20 | Feb 20 | |
| Critical | 8 hours | 100% | 100% |  | | | | | | | | | | | | |||||
| High | 24 hours | 100% | 100% | | | | | | | | | | | | | |||||
| Comments | Excludes Beta releases 10/04/2018 - 1 Critical Incident - Resolved within 2h28min 24/06/2018 23:00 - System downtime
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