Severity | Target SLA Resolution | Performance (Last 3 months) | Performance (Last 12 Months) | Mar 19 | Apr 19 | May 19 | Jun 19Jul 19 | Aug 19 | Sept 19 | Oct 19 | Nov 19 | Dec 19 | Jan 20 | Feb 20 | Mar 20 | Apr 20 | Jun 20 | |||||||||||
Critical | 8 hours | 100% | 100% | |||||||||||||||||||||||||
High | 24 hours | 100% | 100% | |||||||||||||||||||||||||
Comments | Excludes Beta releases |
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