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Support PerformanceTarget SLA ResolutionPerformance (Last 3 months)Performance (Last 12 Months)May 15Jun 15Jul 15Aug 15Sep 15Oct 15Nov 15Dec 15Jan 16Feb 16Mar 16Apr 16May 16Jun 16
Critical (S1)8 hours100%100%accept.pngaccept.pngaccept.pngaccept.pngaccept.pngaccept.pngaccept.pngaccept.pngaccept.pngaccept.pngaccept.pngaccept.pngaccept.pngaccept.png
High (S2)24 hours100%100%accept.pngaccept.pngaccept.pngaccept.pngaccept.pngaccept.pngaccept.pngaccept.pngaccept.pngaccept.pngaccept.pngaccept.pngaccept.pngaccept.png
Medium (S3)Next Release96%95%accept.pngaccept.pngaccept.png accept.pngaccept.pngaccept.pngaccept.png accept.pngaccept.pngaccept.png accept.pngaccept.pngaccept.pngaccept.png
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