Severity | Target SLA Resolution | Performance (Last 3 months) | Performance (Last 12 Months) | Jan 21 | Feb 21 | Mar 21 | Apr 21 | May 21 | Jun 21 | Jul 21 | Aug 21 | Sept 21 | Oct 21 | Nov 21 | Dec 21 |
Critical | 8 hours | 100% | 100% | ||||||||||||
High | 24 hours | 100% | 100% | ||||||||||||
Comments | Excludes Beta releases
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General
Content
Integrations