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Support Performance

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Created by Kasia Czwarkiel (Unlicensed) , last modified on Apr 12, 2019

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Support Performance

Target SLA Resolution

Performance (Last 3 months)

Performance (Last 12 Months)

Mar 18

Apr 18

May 18

Jun 18

Jul 18

Aug 18

Sept 18

Oct 18

Nov 18

Dec 18

Jan 19

Feb 19

Mar 19

Critical (S1)

8 hours

100%

100%

High (S2)

24 hours

100%

100%

Medium (S3)

Next Release

96%

95%

Comments

Excludes Beta releases

10/04/2018 - 1 Critical Incident - Resolved within 2h28min

24/06/2018 23:00 - System downtime

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