Support Performance
16
16
May 16
16
Jul 16
16
16
16
16
16
17
Feb 17 Mar 17 Critical (S1)
(S2)
Medium (S3) Next Release 96% 95% 
| Severity | Target SLA Resolution | Performance (Last 3 months) | Performance (Last 12 Months) | Feb 20 | Mar |
| 20 | Apr |
| 20 |
| Jun |
| 20 |
| July 20 | Aug |
| 20 | Sept |
| 20 | Oct |
| 20 | Nov |
| 20 | Dec |
| 20 | Jan |
| 21 |
| Critical | 8 hours | 100% | 100% | | | | | | | | | | | |
| High |
| 24 hours | 100% | 100% |
| | | | | | | | | | | ||||
| Comments | Excludes Beta releases
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