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Kasia Czwarkiel (Unlicensed)

Kasia Czwarkiel (Unlicensed)

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Support Performance
SeverityTarget SLA ResolutionPerformance (Last 3 months)Performance (Last 12 Months)
Dec 15Jan 16

Feb

16

20

Mar
16
20Apr
16
20
May 16
Jun
16
20
Jul 16
July 20Aug
16
20Sept
16
20Oct
16
20Nov
16
20Dec
16Critical (S1)
20Jan 21
Critical 8 hours100%100%

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High
(S2)
24 hours100%100%

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Medium (S3)Next Release96%95%

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Comments

 Excludes Beta releases