Support Performance
Sep 15 Oct 15 Nov 15 Dec 15
Jan 16
16
16
16May 16
16
Jul 16
16
16
16Critical (S1)
Medium (S3) Next Release 96% 95%
| Severity | Target SLA Resolution | Performance (Last 3 months) | Performance (Last 12 Months) |
Feb |
20 | Mar |
| 20 | Apr |
| 20 | Jun |
| 20 |
| July 20 | Aug |
| 20 | Sept |
| 20 | Oct |
| 20 | Nov 20 | Dec 20 | Jan 21 |
| Critical | 8 hours | 100% | 100% |
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| High | 24 hours | 100% | 100% |
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| Comments | Excludes Beta releases
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