| Severity | Target SLA Resolution | Performance (Last 3 months) | Performance (Last 12 Months) | Feb 20 |
| Mar 20 | Apr 20 | Jun 20 | July 20 | Aug 20 | Sept |
| 20 | Oct |
| 20 | Nov |
| 20 | Dec |
| 20 | Jan |
| 21 | ||||||||||||||
| Critical | 8 hours | 100% | 100% |  | | | | | | | | | | |
| High | 24 hours | 100% | 100% | | | | | | | | | | | |
| Comments | Excludes Beta releases | |||||||||||||
10/04/2018 - 1 Critical Incident - Resolved within 2h28min
24/06/2018 23:00 - System downtime
|