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Kasia Czwarkiel

Kasia Czwarkiel

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Support Performance
SeverityTarget SLA ResolutionPerformance (Last 3 months)Performance (Last 12 Months)

Feb 20

Mar
18
20Apr
18
20
May 18
Jun
18
20
Jul 18
July 20Aug
18
20Sept
18
20Oct
18
20Nov
18
20Dec
18
20Jan
19Feb 19Mar 19Critical (S1)
21
Critical 8 hours100%100%
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High
(S2)
24 hours100%100%
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95%
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Comments

 Excludes Beta releases

10/04/2018 - 1 Critical Incident - Resolved within 2h28min

24/06/2018 23:00 - System downtime