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Kasia Czwarkiel (Unlicensed)

Kasia Czwarkiel (Unlicensed)

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Support Performance
SeverityTarget SLA ResolutionPerformance (Last 3 months)Performance (Last 12 Months)
Jan 18

Feb

18

20

Mar
18
20Apr
18
20
May 18
Jun
18
20
Jul 18
July 20Aug
18
20Sept
18
20Oct
18
20Nov
18
20Dec
18Critical (S1)
20Jan 21
Critical 8 hours100%100%Image ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage Modified
Image Removed
High
(S2)
24 hours100%100%
Image RemovedImage RemovedImage RemovedImage RemovedImage RemovedImage Removed
Image ModifiedImage ModifiedImage ModifiedImage Modified
Image RemovedImage RemovedMedium (S3)
Next Release96%95%
Image ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage Modified
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Comments

 Excludes Beta releases

10/04/2018 - 1 Critical Incident - Resolved within 2h28min

24/06/2018 23:00 - System downtime