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Kasia Czwarkiel (Unlicensed)

Kasia Czwarkiel (Unlicensed)

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Support Performance
SeverityTarget SLA ResolutionPerformance (Last 3 months)Performance (Last 12 Months)
Nov 17Dec 17
Jan 18

Feb

18

20

Mar
18
20Apr
18
20
May 18
Jun
18
20
Jul 18
July 20Aug
18
20Sept
18
20Oct
18Critical (S1)
20Nov 20Dec 20Jan 21
Critical 8 hours100%100%Image ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage Modified
Image Removed
High
(S2)
24 hours100%100%
Image RemovedImage RemovedImage RemovedImage Removed
Image ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage Modified
Medium (S3)
Next Release96%95%
Image ModifiedImage ModifiedImage Modified
Image RemovedImage RemovedImage RemovedImage RemovedImage RemovedImage RemovedImage RemovedImage RemovedImage Removed
Comments

 Excludes Beta releases

10/04/2018 - 1 Critical Incident - Resolved within 2h28min

24/06/2018 23:00 - System downtime