Versions Compared

Version Old Version 28 New Version Current
Changes made by

Kasia Czwarkiel (Unlicensed)

Kasia Czwarkiel (Unlicensed)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.



Support Performance
SeverityTarget SLA ResolutionPerformance (Last 3 months)Performance (Last 12 Months)
Sept  17Oct 17Nov 17Dec 17Jan 18Feb 18Mar 18Apr 18May 18Jun 18Jul 18Aug 18Critical (S1)

Feb 20

Mar 20Apr 20Jun 20July 20Aug 20Sept 20Oct 20Nov 20Dec 20Jan 21
Critical 8 hours100%100%
Image Removed
Image ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage Modified
High
(S2)
24 hours100%100%
Image RemovedImage RemovedImage RemovedImage RemovedImage RemovedImage Removed
Image ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage Modified
Medium (S3)Next Release96%
95%
Image ModifiedImage ModifiedImage ModifiedImage ModifiedImage Modified
Image RemovedImage RemovedImage RemovedImage RemovedImage RemovedImage RemovedImage Removed
Comments

 Excludes Beta releases

10/04/2018 - 1 Critical Incident - Resolved within 2h28min

24/06/2018 23:00 - System downtime