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Kasia Czwarkiel (Unlicensed)

Kasia Czwarkiel (Unlicensed)

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Support Performance
SeverityTarget SLA ResolutionPerformance (Last 3 months)Performance (Last 12 Months)
Jul 17

Feb 20

Mar 20Apr 20Jun 20July 20Aug
17
20
Sept  17
Sept 20Oct
17
20Nov
17
20Dec
17
20Jan
18Feb 18Mar 18Apr 18May 18Jun 18Jul 18Critical (S1)
21
Critical 8 hours100%100%Image ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage Modified
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High
(S2)
24 hours100%100%

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Medium (S3)
Next Release96%95%

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Comments

 Excludes Beta releases

10/04/2018 - 1 Critical Incident - Resolved within 2h28min

24/06/2018 23:00 - System downtime