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Kasia Czwarkiel (Unlicensed)

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Support Performance
SeverityTarget SLA ResolutionPerformance (Last 3 months)Performance (Last 12 Months)
Jun 17Jul 17Aug 17Sept  17Oct 17Nov 17Dec 17Jan 18Feb 18Mar 18Apr 18May 18Jun §8Critical (S1)

Feb 20

Mar 20Apr 20Jun 20July 20Aug 20Sept 20Oct 20Nov 20Dec 20Jan 21
Critical 8 hours100%100%Image ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage Modified
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High
(S2)
24 hours100%100%

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Image ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage Modified
Medium (S3)Next Release96%95%

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Comments

 Excludes Beta releases

10/04/2018 - 1 Critical Incident - Resolved within 2h28min

24/06/2018 23:00 - System downtime