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Kasia Czwarkiel (Unlicensed)

Kasia Czwarkiel (Unlicensed)

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Support Performance
SeverityTarget SLA ResolutionPerformance (Last 3 months)Performance (Last 12 Months)

Feb 20

Mar 20Apr
17May 17
20Jun
17
20
Jul 17
July 20Aug
17
20
Sept  17
Sept 20Oct
17
20Nov
17
20Dec
17
20Jan
18Feb 18Mar 18Apr 18Critical (S1)
21
Critical 8 hours100%100%

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High
(S2)Medium (S3)Next Release96%95%

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24 hours100%100%Image ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage ModifiedImage Modified
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Comments

 Excludes Beta releases

10/04/2018 - 1 Critical Incident - Resolved within 2h28min