Page Comparison

Support Performance

Severity

Target SLA Resolution

Performance (Last 3 months)

Performance (Last 12 Months)

Feb 20

Mar 20

Apr

17May 17

20

Jun

17

20

Jul 17

July 20

Aug

17

20

Sept 17

Sept 20

Oct

17

20

Nov

17

20

Dec

17

20

Jan

18Feb 18Mar 18Apr 18Critical (S1)

21
Critical	8 hours	100%	100%

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High

(S2)

24 hours

100%

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Image RemovedMedium (S3)Next Release96%95%

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Comments

Excludes Beta releases

1 Critical Incident (10/04/2018) - Resolved within 2h28min

Versions Compared