Support Performance
May 15
15
Jul 15
15
Sep 15
15
15
15
16Feb 16 Mar 16 Apr 16 May 16 Jun 16 Jul 16 Critical (S1)
Medium (S3) Next Release 96% 95%
| Severity | Target SLA Resolution | Performance (Last 3 months) | Performance (Last 12 Months) |
Feb 20 | Mar 20 | Apr 20 | Jun |
| 20 |
| July 20 | Aug |
| 20 |
| Sept 20 | Oct |
| 20 | Nov |
| 20 | Dec |
| 20 | Jan |
| 21 | |||
| Critical | 8 hours | 100% | 100% |
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| High | 24 hours | 100% | 100% |
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| Comments | Excludes Beta releases | |||||||||||||
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