Support Performance
Dec 16 Jan 17 Feb 17
17
17
May 17
17
Jul 17
17
Sept 17
17
17Critical (S1)
(S2)
Medium (S3) Next Release 96% 95%
| Severity | Target SLA Resolution | Performance (Last 3 months) | Performance (Last 12 Months) |
Feb 20 | Mar |
| 20 | Apr |
| 20 |
| Jun |
| 20 |
| July 20 | Aug |
| 20 |
| Sept 20 | Oct |
| 20 | Nov |
| 20 | Dec 20 | Jan 21 | |
| Critical | 8 hours | 100% | 100% |
| | | | | | | | | | | |
| High |
| 24 hours | 100% | 100% |
| | | | | | | | | | | ||||
| Comments | Excludes Beta releases
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