Support Performance
Aug 16
16
16
16
16
17Feb 17 Mar 17 Apr 17 May 17 Jun 17 Jul 17 Aug 17 Critical (S1)
(S2)
Medium (S3) Next Release 96% 95%
| Severity | Target SLA Resolution | Performance (Last 3 months) | Performance (Last 12 Months) | Feb 20 | Mar 20 |
| Apr 20 | Jun 20 | July 20 | Aug 20 | Sept |
| 20 | Oct |
| 20 | Nov |
| 20 | Dec |
| 20 | Jan |
| 21 | ||||||||||||||
| Critical | 8 hours | 100% | 100% | | | | | | | | | | | |
| High |
| 24 hours | 100% | 100% |
| | | | | | | | | | | ||||
| Comments | Excludes Beta releases
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