Support Performance
Critical (S1)
Jun 16 Jul 16 Aug 16 Sept 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 17
(S2)
Medium (S3) Next Release 96% 95% 
| Severity | Target SLA Resolution | Performance (Last 3 months) | Performance (Last 12 Months) |
Feb 20 | Mar 20 | Apr 20 | Jun 20 | July 20 | Aug 20 | Sept 20 | Oct 20 | Nov 20 | Dec 20 | Jan 21 | ||||
| Critical | 8 hours | 100% | 100% | | | | | | | | | | | |
| High |
| 24 hours | 100% | 100% |
| | | | | | | | | | | ||||
| Comments | Excludes Beta releases
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