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Support Performance
SeverityTarget SLA ResolutionPerformance (Last 3 months)Performance (Last 12 Months)
May 15

Feb 20

Mar 20Apr 20Jun
15
20
Jul 15
July 20Aug
15
20
Sep 15
Sept 20Oct
15
20Nov
15
20Dec
15
20Jan
16
21
Feb 16Mar 16Apr 16May 16Jun 16Critical (S1)
Critical 8 hours100%100%
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High24 hours100%100%
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accept.pngImage RemovedMedium (S3)Next Release96%95%accept.pngImage Removedaccept.pngImage Removedaccept.pngImage Removed accept.pngImage Removedaccept.pngImage Removedaccept.pngImage Removedaccept.pngImage Removed accept.pngImage Removedaccept.pngImage Removedaccept.pngImage Removed accept.pngImage Removedaccept.pngImage Removedaccept.pngImage Removedaccept.pngImage Removed
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Comments

 Excludes Beta releases