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Versions Compared

Version	Old Version 14	New Version 15
Changes made by	Kasia Czwarkiel	Kasia Czwarkiel
Saved on	Sept 01, 2017	Oct 02, 2017

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Support Performance

Target SLA Resolution

Performance (Last 3 months)

Performance (Last 12 Months)

Aug 16Sept 16

Oct 16	Nov 16	Dec 16	Jan 17	Feb 17	Mar 17	Apr 17	May 17	Jun 17	Jul 17	Aug 17	Sept 17
Critical (S1)	8 hours	100%	100%

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High (S2)

24 hours

100%

100%

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Medium (S3)

Next Release

96%

95%

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Comments

Excludes Beta releases