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| Support Performance | Target SLA Resolution | Performance (Last 3 months) | Performance (Last 12 Months) | Aug 16 | Sept 16 | Oct 16 | Nov 16 | Dec 16 | Jan 17 | Feb 17 | Mar 17 | Apr 17 | May 17 | Jun 17 | Jul 17 | Aug 17 |
| Critical (S1) | 8 hours | 100% | 100% |
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| High (S2) | 24 hours | 100% | 100% |
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| Medium (S3) | Next Release | 96% | 95% |
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| Comments | Excludes Beta releases
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