Page Comparison

Versions Compared

Version	Old Version 7	New Version 8
Changes made by	Kasia Czwarkiel (Unlicensed)	Kasia Czwarkiel (Unlicensed)
Saved on	Mar 06, 2017	Mar 31, 2017

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Support Performance

Target SLA Resolution

Performance (Last 3 months)

Performance (Last 12 Months)

Feb 16

Mar 16

Apr 16

May 16

Jun 16

Jul 16

Aug 16

Sept 16

Oct 16

Nov 16

Dec 16

Jan 17

Feb 17

Mar 17

Critical (S1)

8 hours

100%

100%

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High (S2)

24 hours

100%

100%

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Medium (S3)

Next Release

96%

95%

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Comments

Excludes Beta releases