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The Service Provider can create new Customers and update existing ones on the Claritum system. The Customers will then be available for selection in Project workflows.

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  1. From the main menu, select Customers.

    The Customers page opens.


  2. On the Customers page, click the New Customer button.
    The New Customer > Details page opens.


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Details

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On the Details page, complete the required fields and click Save.

Note
titleNew Customer Details
The only mandatory field is Name. The other fields are to be completed at the discretion of the Service Provider. Some fields will be useful to one Service Provider, but not another. Fields can be easily edited after a Customer is created.


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  1. On the Addresses tab, click the Add address button.

    Expand
    titleThe Add Address dialogue box opens...


  2. Enter the address details and click Save.
    The saved address(es) display.


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Users 

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This is where the Service Provider can create / edit Customer Users, that is, Claritum system users within the Customer organisation.

  1. On the Users tab, click the New User button.

    The Details page displays.

  2. On the Details page, complete the required fields and click Save.

    Note
    titleNew Customer Details
    The only mandatory fields are Email and Address. The other fields are to be completed at the discretion of the Service Provider. Some fields will be useful to one Service Provider, but not another. Fields can be easily edited after a Customer is created.


  3. On the Notes page enter any additional information about the Customer User that isn't captured in the Details and Permissions fields.
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  4. On the Permissions page set the users permissions.



    <<Need guidance on what each permission means>>

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    titlePermission options...

    Projects

    Hide PDF Templates
    Hide Quote Requests

    Misc

    Orders for Other Users
    Receives Emails
    Is Report Authority
    Cannot change the Default Delivery Address
    Cannot Log In
    Browse Only



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This page provides a range of functionality:


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titleInvoice Terms

These are the terms you can select when issuing a Customer Invoice. 

To create an invoice term click the Add invoice term button and complete the fields.

FieldDescription
Code??
DescriptionThe number of days the Customer has to pay the invoice, e.g. "30 days".
Terms



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titleOrder Reference Codes



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titleTax Numbers



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titleCredit Control



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titleSales Invoicing


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