| Support Performance | Target SLA Resolution | Performance (Last 3 months) | Performance (Last 12 Months) | Jun 17Jul 17 | Aug 17 | Sept 17 | Oct 17 | Nov 17 | Dec 17 | Jan 18 | Feb 18 | Mar 18 | Apr 18 | May 18 | Jun §818 | Jul 18 | |
| Critical (S1) | 8 hours | 100% | 100% |
|  | | | | | | | | | | | | |
| High (S2) | 24 hours | 100% | 100% |
| | | | | | | | | | | | | |
| Medium (S3) | Next Release | 96% | 95% |
| | | | | | | | | | | | | |
| Comments | Excludes Beta releases 10/04/2018 - 1 Critical Incident - Resolved within 2h28min 24/06/2018 23:00 - System downtime
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