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| Support Performance | Target SLA Resolution | Performance (Last 3 months) | Performance (Last 12 Months) | Apr 17 | May 17 | Jun 17 | Jul 17 | Aug 17 | Sept 17 | Oct 17 | Nov 17 | Dec 17 | Jan 18 | Feb 18 | Mar 18 | Apr 18 |
| Critical (S1) | 8 hours | 100% | 100% |
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| High (S2) | 24 hours | 100% | 100% |
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| Medium (S3) | Next Release | 96% | 95% |
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| Comments | Excludes Beta releases 1 Critical Incident (10/04/2018) - Resolved within 2h28min
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