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Kasia Czwarkiel

Kasia Czwarkiel

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Support PerformanceTarget SLA ResolutionPerformance (Last 3 months)Performance (Last 12 Months)
May 15Jun 15Jul 15Aug 15
Sep 15Oct 15Nov 15Dec 15Jan 16Feb 16Mar 16Apr 16May 16Jun 16Jul 16Aug 16Sept 16Oct 16
Critical (S1)8 hours100%100%
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High (S2)24 hours100%100%
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Medium (S3)Next Release96%95%
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Comments

 Excludes Beta releases