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Support PerformanceTarget SLA ResolutionPerformance (Last 3 months)Performance (Last 12 Months)Mar 17Apr 17May 17Jun 17Jul 17Aug 17Sept  17Oct 17Nov 17Dec 17Jan 18Feb 18Mar 18
Critical (S1)8 hours100%100%

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High (S2)24 hours100%100%

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Medium (S3)Next Release96%95%

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 Excludes Beta releases