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Changes made by

Paul Barker

Paul Barker

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Severity

Target SLA Resolution

Performance (Last 3 months)

Performance (Last 12 Months)

Jan 23

Feb 23

Mar 23

Apr 23

May 23

Jun 23

Jul 23

Aug 23

Sept Sep 23

Oct 23

Nov 23

Dec 23

Critical 

8 hours

100%

100%

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High

24 hours

100%

100%

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Comments

 Excludes Beta releases

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