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IMPORTANT: ESCROW provides a basic level of business continuity, however, clients should be aware of its limitations. Under an ESCROW agreement, Claritum lodge source code and/or data with a 3rd party ESCROW provider on an agreed basis e.g. monthly, quarterly or annually. The ESCROW provide securely stores the code and usually provide provides optional additional services such as code verification and enhanced security. In a Business Continuity event (e.g. Claritum ceases trading), the ESCROW provider releases the code and/or data to the Client.
It is the Client’s responsibility to provide suitable hardware, operating systems and infrastructure to set up and run the Claritum environment. For most businesses, this will result in considerable additional down-time, hosting costs and the requirement for suitably qualified resources to manage the environment. We therefore. , no longer . recommend ESCROW as a viable business continuity solution.
Claritum have partnered with NCC to provide ESCROW services to clients.
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The Continuity Server is hosted by an independent hosting provider and the billing arrangement would be between the provider and the client directly. This ensures complete continuity of hosting in the event of Claritum ceasing to exist.Claritum's recommended partner for this is OpSource.
Setup
The initial setup and configuration of the Business Continuity Server is performed by Claritum and subject to a one-time setup fee.
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