Severity | Target SLA Resolution | Performance (Last 3 months) | Performance (Last 12 Months) |
Jan 23 | Feb |
23 | Mar |
23 | Apr |
23 | May |
23 | Jun |
23 | Jul |
23 | Aug 23 | Sep 23 | Oct 23 | Nov 23 | Dec 23 |
Critical | 8 hours | 100% | 100% |
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High | 24 hours | 100% | 100% |
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Comments | Excludes Beta releases | ||||||||||||||