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What is GDPR?

The new EU General Data Protection Regulation (GDPR) came into force on 25 May 2018 (including in the UK regardless of its decision to leave the EU) and will impact every organisation which holds or processes personal data. It will introduce new responsibilities, including the need to demonstrate compliance, more stringent enforcement and substantially increased penalties than the current Data Protection Act (DPA) which it will supersede.

...

Where is Claritum Data stored?

The Claritum system runs on Rackspace Public Cloud.
 
UK and European customers are hosted in their London (UK) region.
The data centers meet the following standards:
ISO 27002
  • SSAE16
    • For full information on Rackspace's data centers, please see their Global Infrastructure and Uptime. For information on the security, please see
    their Global Enterprise Security guide.Rackspace have also released their GDPR statement and shared FAQ's list which can be viewed on their website: https://www.rackspace.com/en-gb/gdpr


    Systems and Personal Data we share to support our Customers

    ...

    Data ProcessorData SubjectCategoryPersonal Data ElementsPurpose

    Atlassian

    https://www.atlassian.com/trust/security

    https://www.atlassian.com/gdpr

    		Service ManagerClaritum Customers ( Key Contacts, Super Users)Support Portal
    • Name and Surname
    • Email Address
    		Manages support tickets

    To support Claritum customers with issues, questions about the Claritum system.

    The tool is used for managing tickets / communication between Claritum and their Customers ( key contacts, also known as Super Users )

    Aha!

    https://www.aha.io/legal/security

    		Service ManagerClaritum Customers ( Key Contacts, Super Users)Ideas Portal
    • Name and Surname
    • Email Address

    Manages improvement requests, new features and functionality requests

    The tool is used for managing improvements, ideas for new features and functionality requests submitted by Claritum's customers ( key contacts, also known as Super Users )

    HubSpot

    https://www.hubspot.com/data-privacy/gdpr

    Marketing Contacts Sales ContactsService Manager

    Claritum Customers ( Key Contacts, Super Users)

    CRM and Marketing

    Emailing

    • Name and Surname
    • Email Address
    • Company Address Information
    • Phone Number
    • Title

    Marketing and customer relationship management tool.

    Align Aligns inbound and outbound marketing campaigns across the customer lifecycle

    Data is stored for commercial communications and to enable users to use the Claritum system and for Claritum to be able to contact Administrators of the system