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What is GDPR?

The new EU General Data Protection Regulation (GDPR) came into force on 25 May 2018 (including in the UK regardless of its decision to leave the EU) and will impact every organisation which holds or processes personal data. It will introduce new responsibilities, including the need to demonstrate compliance, more stringent enforcement and substantially increased penalties than the current Data Protection Act (DPA) which it will supersede.

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Claritum's GDPR Approach

Claritum is committed to high standards of information security, privacy and transparency. We place a high priority on protecting and managing data in accordance with accepted standards and will comply with applicable GDPR regulations when they take effect in 2018, as a data processor, while also working closely with our customers and partners to meet contractual obligations for our procedures, products and services.

The company has two main areas of focus in preparing for GDPR overseen by an internal cross-functional team:

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It is important to recognise that compliance is a shared responsibility and all organisations will need to adapt business processes and data management practices.

Compliance

Claritum already has robust information security policies and procedures but policies such as Incident Response Plans and Backup Data Retention will be are reviewed and updated on a regular basis.
Compliance will also be supported by a review of existing contracts with Claritum ensures compliance by the data controllers, the use of sub-contractors and any data export arrangements by having relevant arrangements in place.

Contract

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A new addendum to your current contract is being prepared and Customer Services will be contacting you to get this approved and in place.

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The contract between Claritum and our clients covers the rights and responsibilities on both sides, as you, the ‘data controller’ and Claritum, the ‘data processor’ under the terms of the GDPR.

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As with all compliance programmes, clear documentation of and consistent adherence to the policies is key and so Claritum is working towards ISO 9001 compliance. More information about this will be available over the coming months.

Data Protection Officer

Even though (technically) Claritum are not required to do so under the terms of the GDPR, Claritum have appointed a Data Protection Officer (‘DPO’) whose task is to inform, advise and monitor compliance. The company will implement tools as appropriate that support the process, providing necessary security and ongoing delivery of objectives.

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Where is Claritum Data stored?

The Claritum system runs on Rackspace Public Cloud.
 
UK and European customers are hosted in their London (UK) region.
The data centers meet the following standards:
ISO 27002
  • SSAE16
    • For full information on Rackspace's data centers, please see their Global Infrastructure and Uptime. For information on the security, please see
    their Global Enterprise Security guide.Rackspace have also released their GDPR statement and shared FAQ's list which can be viewed on their website: https://www.rackspace.com/en-gb/gdpr


    Systems and Personal Data we share to support our Customers

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     https://www.act-on

    Act-On

    com/privacy-policy/ Align . We use it for communicating important changes at Claritum, system upgrades, new product releases, scheduled software releases
    Data ProcessorData SubjectCategoryPersonal Data ElementsPurpose

    Atlassian

    https://www.atlassian.com/trust/security

    https://www.atlassian.com/gdpr

    		Service ManagerClaritum Customers ( Key Contacts, Super Users)Support Portal
    • Name and Surname
    • Email Address
    		Manages support tickets

    To support Claritum customers with issues, questions about the Claritum system.

    The tool is used for managing tickets / communication between Claritum and their Customers ( key contacts, also known as Super Users )

    Aha!

    https://www.aha.io/legal/security

    		Service ManagerClaritum Customers ( Key Contacts, Super Users)Ideas Portal
    • Name and Surname
    • Email Address

    Manages improvement requests, new features and functionality requests

    The tool is used for managing improvements, ideas for new features and functionality requests submitted by Claritum's customers ( key contacts, also known as Super Users )

    HubSpot

    https://www.hubspot.com/data-privacy/gdpr

    Marketing Contacts Sales ContactsService Manager

    Claritum Customers ( Key Contacts, Super Users)

    CRM and Marketing

    Emailing

    • Name and Surname
    • Email Address
    • Company Address Information
    • Phone Number
    • Title

    Marketing and customer relationship management tool

    .

    		Service ManagerEmailing
    • Name and Surname
    • Email Address
    • Company Name
    • Title

    Aligns inbound and outbound marketing campaigns across the customer lifecycle

    Data is stored for commercial communications and to enable users to use the Claritum system and for Claritum to be able to contact Administrators of the system