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The Claritum Business Continuity Solution offers three two levels of protection depending on client requirements.
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| Level 1 | Level 2 | |
| Annual code ESCROW | 
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| Weekly code ESCROW |
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| Weekly Data |
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| 'Live' code, data and datafiles* |
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| Server already provisioned |
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| Server already configured |
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| Claritum System Software already installed |
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| Database + data files installed |
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| Quarterly validation of continuity service |
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| No changes to user login |
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| Immediate recovery** |
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| No IT expertise required |
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* Database data is mirrored in real-time but code and datafiles are synchronised nightly.
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Each year, Claritum make a deposit with the NCC of the Claritum System Code at that point in time. No data is part of the deposit.
Continuity 'Hand Over'
In the event of Claritum ceasing to exist, the code is released to the client who is then entitled to install the software on their own servers and continue the service themselves.
The client would have their own (or access to) IT expertise in installing such systems (i.e. configuring web hosting servers, operating systems and web server software as well as the Claritum System Software itself) and would have made their own provisions for continuity of their data
IMPORTANT: ESCROW provides a basic level of business continuity, however, clients should be aware of its limitations. Under an ESCROW agreement, Claritum lodge source code and/or data with a 3rd party ESCROW provider on an agreed basis e.g. monthly, quarterly or annually. The ESCROW securely stores the code and usually provides optional additional services such as code verification and enhanced security. In a Business Continuity event (e.g. Claritum ceases trading), the ESCROW provider releases the code and/or data to the Client.
It is the Client’s responsibility to provide suitable hardware, operating systems and infrastructure to set up and run the Claritum environment. For most businesses, this will result in considerable additional down-time, hosting costs and the requirement for suitably qualified resources to manage the environment. We therefore, no longer recommend ESCROW as a viable business continuity solution.
Claritum have partnered with NCC to provide ESCROW services to clients.
Claritum Continuity Level 2
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The Continuity Server is hosted by an independent hosting provider and the billing arrangement would be between the provider and the client directly. This ensures complete continuity of hosting in the event of Claritum ceasing to exist.Claritum's recommended partner for this is OpSource.
Setup
The initial setup and configuration of the Business Continuity Server is performed by Claritum and subject to a one-time setup fee.
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Validation and Maintenance
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- Client is notified that Claritum has ceased trading.
- Claritum System stops running.
- Client notifies the hosting provider asking them to re-point the 'system.clientname.com' address to the Continuity Server.
- Service resumes as normal.
- Client contacts the 3rd-party holding the Continuity Server 'keys'.
- For some users, it may take 24 hours for the re-pointing of the address to take effect.
Documentation
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Ongoing Support and Maintenance
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