...
The company has two main areas of focus overseen by an internal cross-functional team:
Building on existing security and business continuity management systems and certifications (including ISO 9001) to ensure our own compliance.
Product programmes to support compliance for users of our software applications including solutions to streamline the process and drive greater efficiency.
It is important to recognise that compliance is a shared responsibility and all organisations need to adapt business processes and data management practices.
...
As a Data Processor we manage the following personal data in Claritum on behalf of our Customers
Data Subject | Personal Data Element |
|---|---|
Supplier User | · Name and Surname · Phone Details · External ID · Place of Work |
Customer User | · Name and Surname · Email Address · Phone Details · Fax · Cost Centre · Physical Address · External ID · Gender · Place of Work |
· Image
· Banking Details
Service Manager | · Name and Surname · Email Address · Phone Details · Place of Work · External ID |
· Banking Details
Additionally, we have prepared a ‘map’ of all the places in the system that potentially ‘personally-identifiable’ information may come into the Claritum system. This map also details which types of users may access the data and to what extent (viewing/reading, updating, both).
This data ‘map’ can be found here
Where is Claritum Data stored?
...
As a Data Controller we securely store your information in other applications allowing us to support you and your organisation on a daily basis.
Data Processor | Data Subject | Category | Personal Data Elements | Purpose |
|---|---|---|---|---|
Atlassian | Claritum Customers ( Key Contacts, Super Users) | Support Portal |
| To support Claritum customers with issues, questions about the Claritum system. The tool is used for managing tickets / communication between Claritum and their |
Aha!
Customers |
Ideas Portal
Name and Surname
Email Address
Manages improvement requests, new features and functionality requests
The tool is used for managing improvements, ideas for new features and functionality requests submitted by Claritum's customers( key contacts, also known as Super Users ) | ||||
HubSpot | Marketing Contacts Sales Contacts Claritum Customers ( Key Contacts, Super Users) | CRM and Marketing Emailing |
| Marketing and customer relationship management tool. Aligns inbound and outbound marketing campaigns across the customer lifecycle Data is stored for commercial communications and to enable users to use the Claritum system and for Claritum to be able to contact Administrators of the system |