Claritum Support Portal
Only Support Contacts will have access to the Claritum Support Portal.
The Claritum Support Portal consist of 2 parts:
- Knowledge Base - to To look directly for any information on Claritum (Training documentation, technical documentation, information about system maintenance, FAQs and others). More You can find more information about the Knowledge Base you can find by clicking here
- Support Portal - used Used for raising support tickets with Claritum where no information can be found in the Knowledge Base.
Only Support Contacts will have access to the Claritum Support Portal.
There is also a 'Search' bar available to you so a quick search can be run through all Knowledge Base contentYou can also use the search bar to quickly search through all the knowledge base articles.
Logging into Support Portal
Please navigate to your Claritum Platform → Support menu→ SupportTo access the support portal from your Claritum Platform, use the menu on the left hand side and navigate to 'Support → Support'
Log in using your email address and password that you have set up after receiving the registration email.
Raising a support ticket on Support Portal
Choose the most suitable request form and report your enquiry with to us by supplying as many details as possible.
Depending on a the nature of a query the following types of support tickets can be raised:
Ticket Icon | Ticket Type |
|---|---|
| Question Ask a question about Claritum Claritums existing functionality in case the Knowledge Base cannot provide a relevant answer |
| Change Request Raise a query about Claritum new functionality in Claritum, new access request, new feature request and request for development |
| Problem Report any issues with system functionality or unavailability |
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When raising a support ticket and typing a value your query into the Summary field, you will automatically be shown relevant articles from the Knowledge Base.
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All Requests can be viewed from a top right corner menu. by clicking requests in the top left corner and clicking 'all requests'
You can use additional filters to narrow down your search
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You may want other Support Contacts to have a visibility be able to view your ticket request (for example in your absence).
In that case - you can share a request by providing an the email address of a person another support contact that should see any updates to the ticket updates.
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If you have forgotten your password to the Support Portal you can easily reset it by following the below steps:
- In Claritum go to Support 'Support → Support'. This will take you to the logon login page where you should select the 'Forgot your password?' link
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- Provide your username ( this should be your email address) and hit click the 'Email me' button
- You will receive a confirmation email with a password reset link
- Once the email is received , please follow the instructions and set up your new password.
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