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There is also a 'Search' bar available to you so a quick search can be run through all Knowledge Base content.
Logging into Support Portal
Please navigate to your Claritum Platform → Support menu→ Support
Log in using your email address and password you have set up after receiving registration email.
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Ticket Icon | Ticket Type |
|---|---|
| Question Ask a question about Claritum existing functionality in case Knowledge Base cannot provide a relevant answer |
| Change Request Raise a query about Claritum new functionality, new access request, new feature request and request for development |
| Problem Report any issues with system functionality or unavailability |
Automatic Article Suggestion
When raising a support ticket and typing a value into the Summary field you will be shown relevant articles from the Knowledge Base.
Viewing Support Tickets
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All Requests can be viewed from a top right corner menu.
You can use additional filters to narrow down your search
You can also search for the specific ticket you are looking for
Inviting others to monitor your support ticket
You may want other Support Contacts to have a visibility to your ticket request (for example in your absence).
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In that case - you can share a request by providing an email address of a person that should see the ticket updates.
| Note | ||
|---|---|---|
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... make sure a person you want to share a ticket with has access to the Support Portal. Such access is only grated granted to the Support Contacts who have special privileges to raise support requests with Claritum. |
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- In Claritum go to Support → Support. This will take you to the logon page where you should select 'Forgot your password?' link
- Provide your username ( this should be your email address) and hit 'Email me' button
- You will receive a confirmation email with a password reset link
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- Once email received, please follow the instructions and set up your new password.
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