- 24 x 7 x 365 access to the online Claritum Support Portal
- Access to a dedicated support email address
- Telephone user support during specified timestimes (8 am - 6 pm UK time, excluding UK Bank Holidays)
- Ability to log and track support tickets
- Receive release notes and status updates
- Submit & track ideas for the product and service roadmap
| - Level 1 Support - provided by client Support Contacts
- The implementation phase of deploying the Claritum system
- The Sandbox test instance of the Claritum platform
- Third party software integrated with the Claritum platform
- Customer network infrastructure or internet connection
- Professional consulting or Client Operations
- Training and education
- New customizations or software extensions
- Translations
|