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- If it's an issue - try reproducing it to ensure the information you supplied to Claritum is accurate
- Browse Claritum's Knowledge Base to look for instructions / answer to your question
- You can use your test server to try out the features which may answer your questions about Claritum's functionality
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There are three ways of reporting an issue or question:
- Directly through the Support Portal - this will notify the Support Team of your query
- Via Email - if you are unable to raise a Support Ticket via the Support Portal you can send an email to support@claritum.com and we will log it on your behalf.
- Via Phone - if you are unable to raise a Support Ticket via the Support Portal you can give us a call on (+44) 0330 088 2639 or ring (+44) 01225851666 and select option 2. We will then raise a Support Ticket on your behalf.
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To make sure we set the expectations by providing support to you and your team you should be familiar with your Service Level Agreement which is part of your contract.
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