Claritum Support Portal
Only Support Contacts will have access to the Claritum Support Portal.
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There is also a 'Search' bar available to you so a quick search can be run through all Knowledge Base content.
Logging into Support Portal
Please navigate to your Claritum Platform → Support menu→ Support Portal
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Log in using your email address and password you have set up after receiving registration email.
Raising a support ticket on Support Portal
Choose most suitable request form and report your enquiry with us by supplying as many details as possible.
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Ticket Icon | Ticket Type |
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| Question Ask a question about Claritum existing functionality in case Knowledge Base cannot provide a relevant answer |
| Change Request Raise a query about Claritum new functionality, new access request, new feature request and request for development |
| Problem Report any issues with system functionality or unavailability |
| Ticket Summary Request support requests export from our system any time by raising Ticket summary request |
Automatic Article Suggestion
When raising a support ticket and typing a value into the Summary field you will be shown relevant articles from the Knowledge Base.
Viewing Support Tickets
All Requests can be viewed from a top right corner menu.
Inviting others to monitor your support ticket
You may want other Support Contacts to have a visibility to your ticket request (for example in your absence).
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| Note | ||
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... make sure a person you want to share a ticket with has access to the Support Portal. Such access is only grated to the Support Contacts who have special privileges to raise support requests with Claritum. |
Forgotten Password
If you have forgotten your password to the Support Portal you can easily reset it by following the below steps:
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