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We want you to be as self-sufficient as possible. When an issue arises, your Super Users will know how to answer most user questions and know enough to resolve the majority of familiarization, process, reporting and other questions themselves, without the need for contacting Claritum’s Support team.
| Severity | Contact Information | Details | Availability |
| Critical | Telephone Support | Number to be supplied | 24 x 7 x 365 |
| High, Medium, Low | Support Portal |
| (Only available to Super Users) | Link to Support Portal is available via Claritum platform in the Support section. (username and password required) | 24 x 7 x 365 |
| Telephone Support (Only to be used by Super Users) | (+44) 0330 088 2639 | 8am – 6pm GMT, UK working days. Voicemail for out of office hours. |
The Resolution Process
Every Support Request is logged with a unique reference (known as a 'Ticket'). Please quote this ticket reference in any further communication with the Claritum Support Team. The promptly and efficiently resolve Support Tickets inline with our SLA, we follow a strict Resolution Process as described:
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