- 24 x 7 x 365
Critical Support telephone hotline24 x 7 x 365 - access to the online Claritum Support Portal
- Access to a dedicated support email addressAccess to an experienced support executive
- Telephone user support during specified times
- Ability to log and track support tickets
- Receive release notes and status updates
- Submit & track ideas for the product and service roadmap
| - Level 1 Support - provided by client Support Contacts
- The implementation phase of deploying the Claritum system
- The Sandbox instance of the Claritum platform
- Third party software integrated with the Claritum platform
- Customer network infrastructure or internet connection
- Professional consulting or Client Operations
- Training and education
- New customizations or software extensions
- Translations
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