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Our Support team will initially review the Ticket to assess if sufficient information has been provided, to assign a Severity based on the criteria set out in the table below and, if possible, to resolve the Support Ticket as promptly as possible.
We aim to resolve address Service Requests as promptly as possible, which could be:
- By email to the Super User (triggered via Support Portal)
- In dialogue with a Super User on the phoneBy email to the Super User
- By directing the Super User to information provided on the Support Portal
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