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- Client is notified that Claritum has ceased trading.
- Claritum System stops running.
- Client notifies the hosting provider asking them to re-point the 'system.clientname.com' address to the Continuity Server.
- Service resumes as normal.
- Client contacts the 3rd-party holding the Continuity Server 'keys'.
Please note:
- For some users, it may take 24 hours for the re-pointing of the address to take effect.
Documentation
Full details covering the functionality of the Continuity Solution and the procedures for monitoring and transfer of service are documented in the Claritum Continuity Solution Manual.
Ongoing Support and Maintenance
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